AI & CX Trends
October 1, 2026
Augmented agent, virtual agent or chatbot: how to choose ?
Chatbot, virtual agent or augmented agent? Who talks to the customer, who decides, and when to use which: a clear comparison for contact centers.
April 28, 2026
Product
The biggest myth in customer service: automating everything
At CogNeed, automation has its limits: sensitive or complex situations still need a human agent augmented by AI.
May 19, 2026
Product
Augmented supervision: analyzing 100% of calls, not 1%
CogNeed launches a quality and compliance scoring module that analyzes 100% of calls, in real time and post-call.
June 11, 2026
AI & CX Trends
The best AI is the one that actually gets deployed
At CogNeed, deployment simplicity comes first: no phone integration required, immediate adoption by agents.
July 7, 2026
Product
Nobody buys AI: why CogNeed sells results
At CogNeed, AI is never a goal in itself: it's a means to boost sales, compliance, and team performance.
July 30, 2026
Product
CogNeed AI™: an AI that checks its answers
CogNeed launches a fact-checking module that automatically verifies the accuracy of answers given during customer conversations.
December 17, 2025
Customers & Partners
CogNeed x Tessi: real-time augmented agent interview
A look back at the Tessi interview on CogNeed's real-time augmented agent, built to transform customer relationships in contact centers.
April 8, 2026
CogNeed
CogNeed featured in the 2026 Mapping of French AI startups
CogNeed is part of the 2026 edition of the Mapping of French AI startups, published by France Digitale with support from Sopra Steria Ventures.
March 26, 2026
Events
CogNeed at All4Customer Paris 2026
CogNeed exhibited at All4Customer Paris 2026 (booth G30-4), with live demos of its augmented agent and AI chatbot solutions.
November 2, 2023
Events
CogNeed's participation at Le Bridge - Madrid
Relive our appearance at this event organized by the French-Spanish Chamber of Commerce and Industry.
November 24, 2023
Events
CogNeed at the AI Summit at the Orange Vélodrome
Exciting talks and privileged discussions with local players of the AI ecosystem.
December 5, 2023
CogNeed
CogNeed joins Tessi's Pepites Shaker accelerator
Proud to announce our selection into this European accelerator for innovative startups.
December 11, 2023
CogNeed
CogNeed in the 2023 selection of French insurtechs
For the 2nd consecutive year, CogNeed is part of this selection in the Customer Service category.
February 14, 2024
Use Cases
AI & Customer Relationship Center: our use case
Want to explore the real-time augmented agent use case in your customer relations center? This article is for you!
March 26, 2024
Events
CogNeed at All4Customer Paris
Participation in the All4Customer Paris show, where CogNeed exhibited around the topic of the augmented agent.
April 9, 2024
AI & CX Trends
AI: what future for call center agents?
Our first detailed article on the impact of AI in the customer relations sector and on CogNeed's vision.
April 17, 2024
CogNeed
2024 Mapping of European Startups
Find all the information on this mapping and on CogNeed's participation.
May 17, 2024
CogNeed
Institut Mines-Télécom publishes article on CogNeed AI™
To learn more about CogNeed and our journey, read the article written by Institut Mines-Télécom.
May 24, 2024
Events
CogNeed at VivaTech 2024 - Paris
Recap of our exhibit, our conversations, and our impressions from the VivaTech 2024 show.
May 30, 2024
AI & CX Trends
Conversational and voice AI players in France
CogNeed is featured in this 2024 mapping, published by Le Voice Lab and Hub FranceIA.
October 23, 2024
Customers & Partners
CogNeed x Tessi / ADM Value: the augmented agent
Topic: The Augmented Agent - The best of human expertise and AI to reinvent customer relations.
October 30, 2024
Events
CogNeed x BNP: our participation in the Inno&Agile Days 2024
Summary of the final of BNP Paribas - BCEF's 2024 Inno&Agile Days Challenge.
December 12, 2024
Customers & Partners
CogNeed x Tessi / ADM Value: use case and results
How to combine the best of human expertise and AI with a real-time augmented agent solution.
September 29, 2023
Events
CogNeed at Webhelp Enterprise's Future of Sales Congress
Report & feedbacks from Webhelp Enterprise's Future of Sales Congress where we showcased CogNeed AI™.
July 3, 2023
CogNeed
2023 mapping of startups oriented towards industry
CogNeed appears in the 2023 mapping of startups serving the Industry produced by France Digitale, ArcelorMittal France and Jolt Capital.
June 20, 2023
Events
Viva Technology 2023: an AI-centered edition
What a Viva Technology 2023 edition for CogNeed! The opportunity to share our experience and vision with you.
May 12, 2023
Use Cases
CogNeed AI™: what impact on skills development?
Testimony of CogNeed in the book "AI at the heart of the company - An ally for your HR strategy" by Emmanuelle BLONS
May 2, 2023
CogNeed
European mapping of AI startups in 2023
Discover the complete 2023 European mapping of AI startups by Hub FranceIA, in which CogNeed is featured alongside other innovative companies.
March 31, 2023
CogNeed
Mapping of French AI startups in 2023
The complete mapping of French AI startups 2023, produced by France Digitale and Sopra Steria.
February 22, 2023
AI & CX Trends
5th Edition of the Salesforce Customer Service Study
The 5th edition of the Salesforce Customer Service Study has just been released, we share our analyzes and comments with you.
February 7, 2023
CogNeed
CogNeed AI™: The Founders' Journey
Discover the interview of our co-founders Erwan Demont and Alice Coatalem for WeLike Startup!
January 17, 2023
Customers & Partners
Customer testimonial: Sodexo Pass France
Sodexo testimonial - Accelerate time to 1st sale by 30% with CogNeed AI™
April 20, 2022
Events
CogNeed participates to WAICF 2022
CogNeed will participate to WAICF - World AI Cannes Festival 2022 newt to Hub FranceIA startups
September 22, 2021
CogNeed
Podcast : augmented agent by CogNeed AI™
Discover CogNeed’s value proposition through Alice Coatalem’s interview on the Voice Tech Podcast, hosted by Carl Robinson.
May 10, 2022
Use Cases
How to improve onboarding with AI ?
Meet Erwan Demont and Alice Coatalem at the Hub FranceIA conference on how AI can accelerate onboarding for new employees.
February 15, 2022
CogNeed
CogNeed joins Kedge Entrepreneurship
Watch Erwan Demont’s interview by the Kedge Business School Accelerator, discussing CogNeed’s 2022 goals and ambitions.
May 30, 2021
Events
Visit us at Viva Technology 2021
CogNeed will be at Viva Technology 2021, from 16 to 19 June at Paris Expo Porte de Versailles — and online. Come and meet us.
March 20, 2022
CogNeed
CogNeed raises 400,000€ to accelerate in VoiceTech
CogNeed has successfully developed an innovative conversational intelligence model, and now continues its journey with new ambitions.
December 5, 2020
Use Cases
Boost Inside Sales Teams Through AI
Discover how to assist your inside sales teams with state-of-the-art AI techniques.
The real-time conversational assistant for customeer service and nomad sales teams, serving customer experience to more efficient conversations.
Terms of servicePrivacy PolicyAcceptable Use PolicyLegal Notice
