AI in the service of advisors profoundly transforms customer relations by combining the best of human expertise and technology.
"Thanks to an algorithm that detects keywords, groups of words or phrases spoken during the conversation, it displays content in real time on the agent's screen to help them respond better, sell more effectively, handle objections, or compare against a competitor. This content comes from a knowledge base provided by the company, which we rework so it can be used live during the call," says Erwan Demont, co-founder and CEO of CogNeed.
The results of our projects with ADM VALUE and Tessi show:
✅ Reduced average handling time and improved conversion rates
✅ Faster onboarding and simplified access to information
✅ A smoother, more engaging day-to-day for advisors
🌟 These results perfectly illustrate our mission: helping advisors better serve their customers while showcasing their skills.
The real-time conversational assistant for customeer service and nomad sales teams, serving customer experience to more efficient conversations.
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