CogNeed x Tessi: real-time augmented agent interview

🎧 CogNeed was pleased to share again the interview conducted with Tessi, dedicated to the real-time augmented agent applied to contact centers.

In this conversation, the CogNeed team explains very concretely how the solution works: the AI assistant listens to and understands the conversation live, surfacing the right talking points, product sheets, regulatory reminders, and tailored answers to the advisor — during the call, when it can still make a difference.

The interview also covers the well-known challenges of customer relationship centers:

• ⏳ long onboarding,
• 📚 increasingly complex requests,
• ⚖️ regulatory pressure (GDPR, mandatory disclosures...).

— and how the real-time augmented agent addresses them without ever replacing the human.

🙏 Thanks to Tessi for this cross interview and for the mention.

🔗 See the original LinkedIn post

#CustomerExperience #ContactCenter #AI #AugmentedAgent