Assist your inside sales, teleprospecting, customer service and customer care teams, and augment their interpersonal qualities with conversational intelligence, to foster outstanding customer experience.
Meet our clients, in France and abroad:
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Your customer conversations matter. To succeed, your teams must deploy their interpersonal qualities but also master a vast amount of information on your solutions, your products, your market, your processes... This is where conversational intelligence comes in to make the difference!
CogNeed's information popups are displayed in real time and offer, as the conversation progresses, the most reliable information, the best formulations and answers to questions or appropriate documentation regarding customer's context, without any waste of time or documentary research.
15%
Reduced ticket processing time
65%
Reduced onboarding time
for new recruits
20%
Improved lead conversion rate
Help your teams to master your market and your solutions in order to reinforce their assertiveness and their credibility: features, processes, objections handling, value proposal, promotions…
Improve your messages with each iteration. A/B test your questions, your formulations, your messages and optimise your scenarios.
Teach your teams to listen, rephrase and ask the right questions at the right time. Increase their ability to respond to customers immediately, without keeping them on hold.
Reduce time spent in training and get to practice faster. Give them a safety net to self-educate and gain knowledge with every call.
Focus your training efforts on soft skills, rather than knowledge acquisition. Help your teams to gradually and effortlessly memorize the technical information of your offers, products or solutions.
Stop spending your time re-listening to calls from your teams. Offer your agents an alternative to soliciting their managers, coaches or colleagues and refocus your management efforts on what matters most.
Follow in real time the themes of your teams' conversations and their evolution over time. Check the actual adoption of your key messages by your teams.
Help your teams to master your market and your solutions in order to reinforce their assertiveness and their credibility: features, processes, objections handling, value proposal, promotions…
Improve your messages with each iteration. A/B test your questions, your formulations, your messages and optimise your scenarios.
Teach your teams to listen, rephrase and ask the right questions at the right time. Increase their ability to respond to customers immediately, without keeping them on hold.
Reduce time spent in training and get to practice faster. Give them a safety net to self-educate and gain knowledge with every call.
Focus your training efforts on soft skills, rather than knowledge acquisition. Help your teams to gradually and effortlessly memorize the technical information of your offers, products or solutions.
Stop spending your time re-listening to calls from your teams. Offer your agents an alternative to soliciting their managers, coaches or colleagues and refocus your management efforts on what matters most.
Follow in real time the themes of your teams' conversations and their evolution over time. Check the actual adoption of your key messages by your teams.
July 30, 2026
CogNeed AI™: an AI that checks its answers
CogNeed launches a fact-checking module that automatically verifies the accuracy of answers given during customer conversations.
July 7, 2026
Nobody buys AI: why CogNeed sells results
At CogNeed, AI is never a goal in itself: it's a means to boost sales, compliance, and team performance.
June 11, 2026
The best AI is the one that actually gets deployed
At CogNeed, deployment simplicity comes first: no phone integration required, immediate adoption by agents.
May 19, 2026
Augmented supervision: analyzing 100% of calls, not 1%
CogNeed launches a quality and compliance scoring module that analyzes 100% of calls, in real time and post-call.
The real-time conversational assistant for customeer service and nomad sales teams, serving customer experience to more efficient conversations.
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