Accelerating the upskilling of new employees
Reduced initial training time.
Development of real-life learning secured by CogNeed.
A collaborative approach to your knowledge base
Centralised and dynamic management of the knowledge base, involving contributors in its development and updating.
Dissemination and A/B testing of the practices of the best contributors to raise the level of all employees.
Significant time savings for your employees
Key information available by voice, in real time, during calls.
Reduced search times in document databases.
Reduced inbound call handling time and customer queuing.
Increased credibility of your teams with your principals and end customers
Clear and consistent formulations, tested and refined over time.
Better respect for your messages and your processes, without the rigidity of a predefined interview script.
Increased ability to respond to questions and objections, even outside of each agent's comfort zone.
Strengthening the capacity of teams to discover needs, qualify and upsell.
